Effective March 10, 2025
In addition to refund rights available under applicable laws, if you made a purchase directly on our website and the money-back option was presented to you during the checkout and if you did not achieve visible results with our personal plan, you are eligible to receive a refund provided that all of the following conditions are met:
You contacted us within 30 days after the purchase and
You have followed the program for at least 14 consecutive days within the first 30 days after the purchase.
We will review your application and notify you by email whether your application is approved. If the application is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 14 days.
Customers who subscribed to our program through the app store (App Store/ Google Play) will need to reach out to Apple/ Google directly with any refund requests. The Store is typically able to honor all refund requests within 30 days of the purchase date (at their discretion).
Please note that only fulfillment of all the above requirements allows you to receive a full Voluntary Refund under "Money-back guarantee". For the sake of clarity, this "Money-back guarantee" does not apply to the following cases:
Personal reasons (you don't like the product, it did not meet your expectations, etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into subscription, that the subscription will automatically renew, or that the services are paid etc.).
This Money-back Policy was posted on 10 March 2025. It is effective upon acceptance for new users and from 02 August 2023 for all other users. The Money-Back Policy is incorporated into and is subject to the Terms of Service unless otherwise provided for therein.
We value our customers and you are welcome to cancel your subscription any time by request. Please contact us at support@healthium.one) or within the app.
Please, be aware that deleting the app or your account does not imply that the subscription is canceled.
After the successful purchase, you will get access to your personal plan immediately tailored for you in our iOS and Android apps. Additionally, you will get an email with the link to the plan. You will just need to download the app and start.
If after the payment you somehow did not receive the download link, please contact us at support@healthium.one).